Terms & Conditions
These Terms apply to bespoke gift experiences supplied by Portara Hospitality Ltd. trading as Moments & Co (“we”, “us”, “our”). They are designed to make expectations clear from the first enquiry to delivery.
1. Our bespoke service
Every experience is created to an agreed brief. A proposal, quote, delivery details, payment schedule and any event-specific requirements will be confirmed with you before work starts. The approved quote forms part of our agreement with you.
2. Your responsibilities
You are responsible for providing accurate recipient, venue, delivery, timing, dietary, allergy and other relevant information. You must also have the rights and permissions needed for any names, logos, artwork, messages or materials you ask us to use.
3. Products, suppliers and substitutions
We source carefully, but availability can change. Where an agreed item becomes unavailable, we may make a comparable substitution that preserves the quality, value and intended feeling of the experience. We will consult you first where a change is material.
4. Payment, changes and cancellation
Payment dates, deposits, change deadlines and cancellation terms are set out in your quote. Because work is tailored and suppliers may be engaged early, costs already committed or incurred are non-refundable to the extent permitted by law. We will explain any applicable charge before confirming a change.
5. Delivery and events
Delivery dates and times are estimates unless expressly guaranteed in writing. You are responsible for ensuring safe access, a suitable receiving contact and accurate venue instructions. We are not responsible for delays or failure caused by inaccurate instructions, recipient unavailability, venue restrictions, carrier disruption, weather, strikes or other events beyond our reasonable control.
6. Allergies, suitability and recipient use
Some items may contain allergens or be unsuitable for particular recipients. You must tell us about known requirements before approval. Recipients must follow product labels and supplier instructions. We are not responsible for loss arising from misuse, undisclosed allergies or information not provided to us.
7. Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence where applicable.
Subject to the paragraph above, and to the fullest extent permitted by law, our total liability arising from a booking is limited to the amounts you paid us for the affected booking. We are not liable for indirect, consequential or special loss, loss of profit, loss of goodwill, lost opportunity, or losses caused by third parties or circumstances outside our reasonable control.
These limits apply only to the extent permitted by applicable law and do not remove your mandatory consumer rights.
8. Indemnity for client materials
To the extent permitted by law, you will indemnify us against claims, losses or costs arising from materials, instructions or information you provide that infringe another person’s rights, are unlawful, or are inaccurate, except to the extent caused by our own fault.
9. Governing law
These Terms are governed by the laws of the Republic of Cyprus. Any mandatory rights available to consumers under applicable law remain unaffected.
10. Contact
Questions about a booking or these Terms can be sent to hello@moments.cy.